IT Help IT Services Communication and Collaboration Telephony Call forwarding Call forwarding If you’re going to be away from your desk but don’t want to miss an important call, you can forward your calls on your desk phone to another number.Activate call forwardingWhile on-hook, press the Call Forward soft key (or button depending on your phone model).Dial a KU 4-digit extension number (forwarding to external numbers is not supported).You should hear three short beeps and/or see the illuminated button next to Call Forward light up indicating that the forwarding is successful.Deactivate call forwardingTo deactivate call forwarding, Press the Call Forward soft key (or button depending on your phone model).Related Content Voice mail: Reset mailbox passwordVoice mail: Getting startedCall forwardingTelephony ×