Service Desk
Summary
The KU IT Service Desk provides technical and customer support to Koç University students, faculty, and staff as a single point of contact. Customers can access services via phone, walk-in, and Trackit.
Support for non-KU devices and/or non-standard devices, operating systems, applications, and environments are provided on a best-efforts basis.
Who can use it?
Faculty
Staff
Students
Alumni
Guests
When can I use it?
Standard support hours:
Mon-Fri: 07.30-20:30
Saturday: 08:30-17:30 (limited)
How much does it cost?
This service is available at no charge to the KU community.
Support for devices not managed or owned by IT and/or non-standart devices, software, environments may be subject to fee.
How do I get it?
Submit a Trackit request
E-mail: it@ku.edu.tr
Phone: 1111 (or +90-212-338-1111 for off-campus calls)
Walk-in: SOS GRT01 (Grotto Corridor)